{"id":1479,"date":"2020-02-21T15:40:49","date_gmt":"2020-02-21T02:40:49","guid":{"rendered":"https:\/\/www.tourism-talent.com\/uncategorized-au\/lets-talk-about-retention-rates\/"},"modified":"2021-12-03T11:58:18","modified_gmt":"2021-12-02T22:58:18","slug":"lets-talk-about-retention-rates","status":"publish","type":"post","link":"https:\/\/www.tourism-talent.com\/au\/uncategorized-au\/lets-talk-about-retention-rates\/","title":{"rendered":"Lets talk about retention rates"},"content":{"rendered":"
In 2020 the tourism and hospitality sectors of New Zealand will bring more than 75,000 new workers into the industry to meet demand. That alone is a staggering number!<\/p>\n
Those people will leave within one year, and the same number, plus an average annual growth rate of 2-4% will need to be employed the year after. And so on and so on.<\/p>\n
Many of those people are employed in front line roles and are the face of the tourism industry to visitors. They are also the face of your organization and your customers are judging their every interaction. With such churn rates, are you as an employer confident your customers are getting the service they are paying for every single time?<\/p>\n