LODGE OPERATIONS MANAGER

‘Make this world a better place’ – that’s the philosophy and vision behind The Headwaters Eco Lodge based in Glenorchy.

Do you think you can live up to that challenge? If so, read on;

The Headwaters Eco Lodge is seeking to appoint a Lodge Operations Manager to support the existing team. This is a new role reporting to the CEO, overseeing the operational aspects of the Lodge from the host and housekeeping teams right through to food and beverage.

The ideal candidate will be truly focused on customer service, ensuring every guest leaves the property as an advocate for the Lodge, the community of Glenorchy and a passion for making the world a better place.

There are countless opportunities to make a mark by developing systems and processes that ensure every element of the guest experience is unforgettable. This is a role that you can really put your stamp on as a leader.

The Lodge Operations Manager will know how to balance the need to be front of house with guests and the team, while also ensuring all the paperwork is taken care of on time. They will be a leader who takes a follow me approach to their team by living the values every single day.

About The Headwaters Eco Lodge

American philanthropists Debbi and Paul Brainerd had an innovative and progressive vision for the property when they purchased in 2014, subsequently designing and creating Camp Glenorchy (now The Headwaters Eco Lodge) based on regenerative design principles.

It’s the first-ever accommodation facility designed and certified to Living Building Challenge standards – the world’s most rigorous and comprehensive sustainability guidelines. It was created in collaboration with our local community, and a cross-disciplinary team of national and international experts including NZ artists and craftspeople, designers, engineers, builders, water and energy generation and management specialists, and native landscape professionals.

The Headwaters founders set up the Glenorchy Community Trust, administered entirely by local trustees, so the local community to which it belongs would benefit from company profits.

The trust’s mission is to increase the vibrancy and resilience of the town and its people.

For more information on The Headwaters Eco Lodge click here.   For a full Job description please download here

How to apply

If the above sounds like you, please send a copy of your CV and a cover letter to Natalie on info@tourism-talent.com

SENIOR CONSULTANT

This is an amazing role with a well established company and an opportunity to build a new business division with a global brand.

Selling luxury New Zealand, Australia and the South Pacific, Beyond The Blue (BTB) has firmly established itself as a leading luxury tour operator in the past decade and has offices in New Zealand (Auckland) and Australia (Noosa/Queensland).
This role is to convert leads from the USA into bookings, requiring a high degree of attention to detail and excellent verbal and written communication skills. The role is based on the North Shore of Auckland with amazing sea views and where you will lead a new stand-alone business unit as part of a a wider friendly team.

Key responsibilities include,

• Plan and sell experiences, guides, transport, accommodation, insurance and other travel services
• Engage with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs and accommodation
• Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travellers
• Book transportation, make hotel reservations and collect payment/fees

You will

• have a positive ‘can-do’ attitude
• have proven work experience as a Travel Agent/Consultant with an in-depth knowledge of NZ
• be a confident problem solver
• have commercial awareness with a CRM mindset
• have excellent communication skills and the ability to clearly and effectively communicate and negotiate with high-end clients
• have a strong work ethic in an industry that is seasonal, and sometimes requires work outside of business hours
• have good knowledge and skill using the Microsoft Office 365 suite with the ability to learn new computer systems
• have a desire to learn new skills and undertake professional development
• have exceptional attention to detail
• and hold a Degree in Hospitality, Travel, Tourism, Business, or relevant field (desirable but not required)

We are seeking someone who already as the right to work full time in New Zealand and who could start in March 2024.  For more information about Beyond the Blue click here , and for a copy of the full job description please click here

If the above sounds like you, please send a copy of your CV and a cover letter to jason.hill@tourism-talent.com.